Privacy policy

We have created this privacy policy to demonstrate our commitment to maintaining the security and confidentality of personal information collected on our web site - www.ginnyavison.co.uk.

This policy describes the types of information that we collect, how we use that information, whether we disclose it to anyone, and your ability to correct it.

Types of information

The information that we collect falls into two categories: personally identifiable information and
non-personally identifiable information.

Personally identifiable information

Personally identifiable information lets us know the specifics of who you are. For example, your name, address, email address, occupation, landline phone number, mobile number etc.

We request personally identifiable information when you order a product or service, participate in certain promotional activities, fill out surveys and correspond with us.

We also collect personally identifiable information when you contact us to provide information to a third party. For example, you might be an Interior Designer who would like us to email our brochure to one of your clients. When this occurs, we assume that the third party (or recipient of the information) has appointed you to act on their behalf, and has agreed that you provide their personal information to us, specifically for processing the current request.

Non-personally identifiable information

This is the anonymous information that we collect when you visit our web site. For example, what computer operating system that you are using (Windows, Mac etc), what browser you are using (Internet Explorer, Firefox etc), what screen resolution you are using (1,024 pixels wide by 768 pixels high etc), what ISP (Internet Service Provider) you are using, which web pages you looked at, how many web pages you looked at on average during a visit, how long you spent on our web site, which web site you went to (after viewing our web site) and so forth.

To collect this information, we use a web statistics tool called Google Analytics, which uses a web technology called cookies.

Why we collect your information

We collect your personal information to enable us to provide you with the best possible service.

We collect non-personal information on our web site to help us understand how you use our web site, to help determine if there are any technical problems, and to help us identify content or functionality areas that need improvement.

How we use your information

We collect and use information in a number of ways.

Contact details

If you contact us, we may keep a record of your correspondence or comments, including personally identifiable information, in a file specific to you.

We use this information to help us provide better service in the event that you contact us again.

We do not sell or share personally identifiable information with other organisations.

However, should we need to share your personally identifiable information, we will first contact you to ask for permission.

Note: If you wish to remove your contact details from our database, please email info@ginnyavison.co.uk.

Notification or marketing emails

We collect personally identifiable information when you ask to receive notification emails (for example, to hear about the launch of our web site) or marketing emails (for example, to promote our summer sale).

We use this information to provide you with the information that you requested.

Note: If you wish to stop receiving notification or marketing emails, please use our Unsubscribe web page.

How to update your information

We seek to hold up-to-date and accurate information for you.

If you wish to view or update your information, where possible, you may do this online.

In other circumstances, please email with your name, address, email address and relevant information to info@ginnyavison.co.uk and we will endeavour to meet your request.

How to opt out

We respect our privacy and time.

If you wish to opt out - to stop receiving marketing emails from us - please use our Unsubscribe web page.

Your details will be instantly removed from our marketing database and you will stop receiving marketing emails from us.

Cookies

You must enable cookies in order to use some of the web pages and/or online forms on our web site.

A "cookie" is a small data file created by your web browser and stored on your computer's hard drive. We use cookies when you visit our web site to collect web site statistics and to give you access to secured content (for example, our price list).

Cookies do not give us access to your personally identifiable information. It is only you who can provide us with this sort of information.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, some web pages may not display properly. Alternatively, some online forms may not work properly.

Security

We have security measures implemented to ensure that we protect against the loss, misuse and alteration of any information under our control.

These include, but are not limited to, a secured database containing personally identifiable information.

We use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personally identifiable information that is transit from you to us, or from us to you via the internet.

Protecting your information

We acknowledge your trust (when providing information to us) and are committed to protecting it.

We have IT security and business processes implemented to help us protect your information.

Links to other web sites

Some of our web pages have links to third party web sites, for example, retailers that stock our products, or magazines that have featured us in an article.

If you use any of these links, you acknowlege that we do not control the content or views expressed on these third party web sites.

You also acknowledge that we do not control the privacy policy and data protection processes for these third party web sites.

Contact us

If you have any questions or concerns, please email info@ginnyavison.co.uk.